Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to bookings made through www.trufflehuntintuscany.it.
The truffle hunting component of the experiences offered on this website is provided by:
SAN GIMIGNANO TRUFFLE EXPERIENCE DI ATTANASIO DOMENICO
VAT No. IT01361170523
Via Antonio Gramsci 16
53037 San Gimignano (SI), Italy
Email: info.sgtruffleexperience@gmail.com
Some experiences may include additional services provided by independent third-party partners, as explained below.
By submitting a booking request, the customer confirms that they have read and accepted these Terms & Conditions.
1. Truffle Hunting Provider
The truffle hunting activity is provided by:
SAN GIMIGNANO TRUFFLE EXPERIENCE DI ATTANASIO DOMENICO
San Gimignano Truffle Experience is responsible for organising and providing the truffle hunting component of the booked experience.
2. Additional Services Provided by Independent Partners
Some experiences available through the website combine truffle hunting with additional services such as:
- wine tastings;
- winery visits;
- lunches or dinners;
- cooking classes;
- transportation or transfers;
- other local activities.
These additional services are provided, managed and, where applicable, charged directly by independent third-party partners.
San Gimignano Truffle Experience may facilitate the booking and coordination of these additional services but does not itself provide them unless expressly stated otherwise.
The relevant third-party provider is responsible for the proper performance of its own service, including matters relating to:
- service delivery;
- payment collection;
- venue operation;
- food and beverage service;
- transportation;
- safety requirements applicable to its activity;
- any provider-specific conditions communicated to the customer.
Where appropriate, information concerning the relevant provider will be communicated as part of the booking process or confirmation.
3. Booking Requests
Bookings may be submitted through the online booking system available on this website.
After submitting a booking request, the customer may receive an automatic acknowledgement confirming that the request has been received.
A booking is not considered confirmed while its status is Pending.
The booking becomes confirmed only after availability has been reviewed and the customer receives confirmation.
For combined experiences, confirmation may also depend on the availability of the relevant third-party partner.
A payment card guarantee does not by itself constitute confirmation of the booking.
The customer is responsible for providing accurate and complete information when submitting a booking request.
4. Prices
Prices displayed on the website are expressed in euros (€).
Each experience page indicates the applicable price and the services included.
For combined experiences, the displayed total price may include both:
- the truffle hunting component provided by San Gimignano Truffle Experience; and
- one or more services supplied by independent partners.
The fact that a combined price is displayed on the website does not mean that every component is directly supplied by San Gimignano Truffle Experience.
Any optional extras or additional services not expressly included in the published price will be communicated separately.
5. Payments
Payment arrangements may differ depending on the components included in the booked experience.
The truffle hunting component is payable according to the payment instructions communicated to the customer.
Where an experience includes services supplied by an independent partner, payment for those services may be made directly to the relevant partner.
San Gimignano Truffle Experience does not collect or manage payments due to independent partners unless expressly stated otherwise.
Customers may therefore be asked to make separate payments to different service providers as part of a combined experience.
The applicable payment arrangements will be communicated during the booking process or in the booking confirmation.
6. Payment Card Guarantee
A valid payment card may be required in order to guarantee a booking.
Payment card information is securely processed through Stripe.
Full payment-card details are not stored on this website.
Where the card is requested solely as a booking guarantee, no immediate payment is made at the time the booking request is submitted, unless otherwise expressly stated.
Providing a payment card guarantee does not by itself confirm the booking.
The card may be charged only in accordance with the applicable cancellation and no-show conditions communicated to the customer.
Where amounts relating to services supplied by independent partners are payable directly to those partners, the relevant partner remains responsible for the collection and management of its own payment.
7. Cancellation by the Customer
Unless different conditions are expressly communicated for a particular experience, customers may cancel a confirmed booking free of charge up to 48 hours before the scheduled start time.
For cancellations made less than 48 hours before the scheduled start time, 100% of the applicable booking amount may be charged.
Cancellations should be communicated as soon as possible using the contact details provided on the website or in the booking confirmation.
For combined experiences involving independent partners, cancellation may also involve cancellation of the corresponding partner services.
Where a third-party provider applies different cancellation conditions, those conditions will be communicated to the customer before the booking is confirmed or will otherwise apply to that provider’s service where legally applicable.
8. No-Show
If the customer does not attend the booked experience and has not cancelled within the applicable free-cancellation period, the booking will be considered a no-show.
In the event of a no-show, 100% of the applicable booking amount may be charged, subject to the payment arrangements applicable to each component of the experience.
Independent partners remain responsible for any amounts they are entitled to collect directly for their own services.
9. Changes to the Number of Participants
Requests to change the number of participants are subject to availability.
A reduction in the number of participants communicated more than 48 hours before the scheduled experience may be accepted without penalty unless different conditions apply to a particular partner service.
Reductions communicated less than 48 hours before the experience may be subject to the applicable cancellation charges.
Any increase in the number of participants is subject to confirmation and to the capacity of both the truffle hunting activity and any third-party services included in the experience.
10. Late Arrival
Customers are requested to arrive at the agreed meeting point at the scheduled time.
A late arrival may affect not only the truffle hunt but also subsequent reservations with wineries, restaurants, cooking-class providers or other partners.
San Gimignano Truffle Experience will make reasonable efforts to accommodate delays where possible.
However, where a delay makes participation in all or part of the booked experience impossible, the affected service may be treated as a late cancellation or no-show according to the applicable conditions.
San Gimignano Truffle Experience cannot guarantee that an independent partner will be able to postpone a reserved time slot because of a customer’s late arrival.
11. Truffle Hunting Conditions
Truffle hunting takes place outdoors in natural woodland.
Participants should wear suitable clothing and comfortable footwear appropriate for forest paths and weather conditions.
The quantity, size and type of truffles found during a hunt cannot be guaranteed.
Truffle growth and availability depend on natural and seasonal conditions.
The absence or limited quantity of truffles found during a particular hunt does not, by itself, constitute failure to provide the booked activity.
12. Weather Conditions
Truffle hunting can normally take place in light rain or variable weather conditions.
Where weather conditions make the activity unsafe or impracticable, San Gimignano Truffle Experience may:
- modify the starting time;
- propose an alternative date;
- modify the activity where reasonably possible; or
- cancel the truffle hunting component.
Where a combined experience includes services provided by independent partners, cancellation or modification of the truffle hunting component does not automatically mean that the partner’s service is also cancelled.
Any resulting arrangements will be communicated according to the circumstances.
13. Wine Tastings, Restaurants and Cooking Classes
Wine tastings, restaurant meals and cooking classes included in combined experiences are provided by independent partners.
The relevant partner is responsible for:
- the food, wine or other products served;
- the conduct of the cooking class or tasting;
- its premises and facilities;
- compliance with rules applicable to its own activity;
- the collection of amounts payable directly to it.
San Gimignano Truffle Experience facilitates the organisation of these combined experiences but is not the direct provider of those partner services.
14. Transportation
Where transportation or transfers are included or arranged, these may be provided by an independent transport provider.
Unless expressly stated otherwise, San Gimignano Truffle Experience does not itself operate the transportation service.
The transport provider is responsible for the vehicle, driver, transport service and compliance with applicable transport regulations.
15. Dietary Requirements and Allergies
Customers should communicate any food allergies, intolerances or dietary requirements when submitting the booking request or as soon as possible afterwards.
Where the booked experience includes a restaurant, winery, cooking class or other food provider, relevant dietary information may be passed to that provider for the purpose of delivering the service.
The third-party food provider is responsible for assessing whether and how a particular dietary requirement can be accommodated.
Unless expressly confirmed otherwise by the relevant provider, the complete absence of traces of allergens cannot be guaranteed.
16. Cancellation or Changes by San Gimignano Truffle Experience
If San Gimignano Truffle Experience is unable to provide the truffle hunting component of a confirmed booking, the customer will be informed as soon as reasonably possible.
Depending on the circumstances, the customer may be offered:
- an alternative date or time;
- an alternative truffle hunting arrangement; or
- cancellation of the affected component without charge.
Any amount already collected by San Gimignano Truffle Experience for a service that it cancels and cannot replace will be handled according to the applicable booking conditions and mandatory consumer rights.
Services supplied by independent partners remain subject to the arrangements applicable to those providers.
17. Cancellation or Changes by a Third-Party Partner
An independent partner may occasionally need to change or cancel its part of a combined experience.
Where this occurs, reasonable efforts will be made to:
- arrange an alternative provider;
- offer an equivalent service;
- adjust the schedule; or
- cancel the affected partner component.
The independent partner remains responsible for amounts collected directly by that partner and for any refund due in relation to its own service.
18. Responsibility of Participants
Participants must follow reasonable safety instructions provided by the truffle hunter and, where applicable, by third-party providers.
San Gimignano Truffle Experience may refuse or discontinue participation in the truffle hunting activity where a person’s behaviour creates a significant safety risk to themselves, other participants, staff, animals or property.
The same principle may be applied independently by third-party providers within their own premises or activities.
19. Children
Children are welcome where permitted by the specific experience.
Prices and age categories are indicated on the relevant experience page.
Children must remain under the supervision and responsibility of their accompanying adult.
20. Right of Withdrawal
The experiences offered through this website are leisure-related services booked for a specific date or period.
Where the statutory conditions are met, the general 14-day right of withdrawal applicable to certain distance contracts does not apply.
The cancellation conditions applicable to the specific booking therefore apply.
21. Personal Data
Personal data provided in connection with enquiries and bookings are processed in accordance with the website’s Privacy Policy.
Information concerning cookies and similar technologies is available in the Cookie Policy.
Where an experience includes an independent partner service, information reasonably necessary to provide that service may be communicated to the relevant provider.
22. Applicable Law and Consumer Rights
These Terms & Conditions are governed by Italian law.
Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.
23. Contact
For questions concerning truffle hunting, booking coordination, changes or cancellations, please contact:
SAN GIMIGNANO TRUFFLE EXPERIENCE DI ATTANASIO DOMENICO
Email: info.sgtruffleexperience@gmail.com